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pojk FAQ — all your questions
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From registration to withdrawals, this FAQ page covers every question you might have while using pojk. Check here before reaching out to support.

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💬 pojk FAQ — Why is this page useful to you?

Pojk is Bangladesh's popular online gaming platform, and thousands of new and returning players contact support every day with various questions. To save their time and provide faster solutions, we've created this detailed FAQ Page created.

How to register, available deposit methods, withdrawal timeframes, how to claim bonuses, and what you need to play Live Casino — all your questions are answered here. This page is updated regularly, so check back for the latest information.

This pojk FAQ This page covers more than 50 questions across eight categories. Use the tabs below to jump directly to a category. If you can't find an answer, email [email protected] — our team typically responds within 1–2 hours.

✅ For quick help: Scroll down to the relevant category for your question. You'll find answers to most issues right here.
All questions 50+ Registration 6 Login 5 Deposit 7 Withdrawal 7 Games 8 Bonus 6 Security 6
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Registration FAQ

To register on pojk, you need an active Bangladeshi mobile number (+880), a valid email address, and you must be at least 18 years old. Registration is completely free and can be completed in just a few minutes. Start registration here।

The entire registration process takes just 3–5 minutes. Enter your mobile number, verify with OTP, set a password — and your account is ready. You can deposit and start playing right away.

Under pojk's policy, each individual may only open one account. Attempting to create multiple accounts puts all of them at risk of suspension, and any accumulated balance may be forfeited. Play fair — stick to one account.

Yes, as soon as registration is complete, you In the game lobby You can, yes. However, you'll need to make a deposit before playing real money games. Some games are available to try for free in demo mode.

If you don't receive your OTP, first make sure you entered the correct mobile number. Wait 1–2 minutes, then use the "Resend OTP" option. If you're experiencing network issues, try again after a moment. If the problem persists, contact us at [email protected].

Yes, pojk offers an attractive welcome bonus for newly registered members. A special bonus is available on your first deposit. To view the full bonus terms and conditions, Terms & Conditions View page.
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Login & account questions

On the login page Enter your registered mobile number or email and password. Click the "Log In" button and you'll be taken straight to your dashboard. On the mobile app, you can also use fingerprint or face unlock.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email and you'll receive an OTP or reset link. Use the OTP to set a new password — the whole process takes under 3 minutes.

Too many incorrect password attempts will temporarily lock your account for security reasons. Wait 15–30 minutes, then reset your password. If the problem continues, email [email protected] with your account details.

pojk generally supports one active session per account. Logging in from a new device will automatically log out the previous session, which is done to keep your account secure.

Yes, you can log in from the app or any browser using the same account credentials. The app also gives you extra perks: fingerprint login, faster loading, and push notifications. To get the app, On the download page Go.
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Deposit FAQ

pojk supports deposits via all major mobile banking services in Bangladesh, including bKash, Nagad, Rocket, and Upay, as well as direct bank transfers. For more details, Deposit Page See.

The minimum deposit on pojk is just BDT 200, so you can start gaming with a small investment. Limits may vary slightly across payment methods — On the deposit page View details.

Deposits via mobile banking (bKash, Nagad, Rocket) are typically credited to your wallet within 5–15 minutes. Bank transfers may take 1–3 business days. Minor delays can occur during peak hours.

pojk does not charge any fees on deposits. However, your mobile banking provider or bank may apply a service charge according to their own policies — this is outside pojk's control.

Wait up to 30 minutes. If the funds still have not arrived, email [email protected] with your transaction ID or a screenshot. Our team will investigate and resolve the issue. Always keep proof of your transactions.

Yes, new members receive a special welcome bonus on their first deposit. The bonus is either credited automatically or may require a promo code. For the latest offers, Deposit Page and Terms & Conditions See.

The maximum deposit limit depends on your payment method and account verification level. Fully verified accounts have higher limits. Details On the deposit page See.
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Withdrawal Questions

Log in and On the withdrawal page, Go, enter the amount, and select your preferred payment method. Once submitted, requests are typically processed within 1–24 hours. KYC verification is required for your first withdrawal.

The minimum withdrawal amount on pojk is BDT 500. Limits may vary slightly depending on the payment method. Details On the withdrawal page, See.

Withdrawals via mobile banking (bKash, Nagad, Rocket) are usually completed within 1–6 hours. Bank transfers may take 1–3 business days. Slight delays over weekends are normal.

KYC (Know Your Customer) verification keeps your account secure and helps prevent money laundering. You'll typically need to upload a photo of your national ID or passport. Once verified, you won't need to repeat the process for future withdrawals.

First, make sure your KYC verification is complete and that you've met the bonus wagering requirements. If the issue persists, contact [email protected] with your withdrawal ID. Our finance team will treat it as a top priority.

Bonus funds cannot be withdrawn directly — you must first meet the specified wagering requirements. Once those requirements are fulfilled, any winnings earned from the bonus become withdrawable. Each bonus carries its own terms and conditions, so Terms & Conditions Please read carefully.

pojk typically approves 3–5 withdrawal requests per day. This limit may vary depending on your account level and verification status. Details On the withdrawal page, See.
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Games FAQ

pojk offers five types of games: Slots (500+), Live Casino (blackjack, roulette, baccarat), Sports Betting (cricket, football, tennis), Fishing Games and Crash Game। In the game lobby All games in one place.

pojk's In Live Casino Tables with Bangladeshi dealers are available, where you can communicate in Bengali. At other tables, you can chat with dealers in English or Hindi. The chat feature supports messages in any language.

pojk's Of the slots games RTP (Return to Player) typically ranges between 94%–98%. You can find each game's RTP in the game settings. A higher RTP means a better chance of returns over the long run.

In the Bet section You can bet on over 30 sports, including cricket, football, tennis, badminton, kabaddi, and volleyball. Both in-play betting during live matches and pre-match betting are available.

If an active round had already started when the disconnection occurred, the outcome is determined server-side. Once you reconnect, you will see the round result and your updated balance. In most cases, your balance will be updated correctly.

Yes, all games on pojk are mobile-optimized and playable on both Android and iOS via browser or app. Games load even faster on the app. To download the app, Go here।

Demo mode is available on most slots and some table games, letting you play with virtual credits to get familiar with the game. However, Live Casino and Sports Betting do not have a demo mode — real money is required.

All games on pojk come from licensed third-party providers such as Evolution, Pragmatic Play, and Microgaming. Every game outcome is determined by an RNG (Random Number Generator) that has been independently audited.
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Bonus & Promotions FAQ

pojk offers a welcome bonus, first deposit bonus, reload bonus, cashback offers, free spins, daily login bonus, and referral bonus. To learn about all available offers, Terms & Conditions Read.

A wagering requirement refers to how many times you must place bets before a bonus can be withdrawn. For example: a BDT 1,000 bonus with a 20x wagering requirement means you need to place BDT 20,000 in bets before the bonus becomes withdrawable.

Winnings from free spins are credited to your bonus balance and can be withdrawn after meeting the specified wagering requirements. Offer terms generally run 7–30 days. Terms for specific offers On the Terms & Conditions page See.

Share your referral link or code with a friend. When they register through that link and make their first deposit, you'll earn a referral bonus. The bonus amount may vary for each successful referral.

Yes, opting in to a bonus is entirely optional. If you want to avoid wagering requirements, simply decline the bonus offer at the time of deposit. Your full deposit will then go straight to your cash balance and can be withdrawn at any time.

A daily login bonus is automatically credited each time you log in. Log in for 7 consecutive days to earn a special weekly bonus. Bonus amounts vary based on your account level and activity.
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Security & Responsible Gaming

pojk uses SSL encryption technology to keep all data secure. Our payment system is fully encrypted and your personal information is never shared with third parties. Privacy Policy Read more.

If you notice any suspicious activity, change your password immediately and report it to [email protected]. Our security team will temporarily lock the account and investigate. Never share your password with anyone to stay safe.

Yes, pojk supports 2FA on your account. Go to Account Settings, navigate to the security options, and enable 2FA. Once active, an OTP will be sent to your mobile each time you log in — we strongly recommend keeping it on for extra protection.

Responsible gaming means playing within your means, setting a budget, and treating gaming as entertainment. pojk lets you set deposit limits, session time limits, and temporary self-exclusion. Details On the Responsible Gaming page See.

Yes, you can temporarily suspend your account for 7 days, 1 month, or 6 months directly from Account Settings. During this period, logging in or placing bets will not be possible. Feel free to use this feature as part of responsible gaming.

pojk strictly enforces an 18+ policy. Age is verified during registration, and identity documents must be provided through the KYC process to confirm eligibility. Any attempt by a minor to create an account is detected and immediately rejected.

📱 Quick Links

✉️ Contact support

If you can't find your answer in the FAQ, contact our support team directly.

[email protected]
⏱️ Average response time: 1–2 hours (24/7)

🔥 Most frequently asked

  • How do I register?
  • How long does a deposit take?
  • How long do withdrawals take?
  • How do I reset my password?
  • How do I claim a bonus?
  • Where can I download the mobile app?

📋 Helpful pages

Why choose pojk?

Find out why millions of Bangladeshi players trust us.

Fast Payment
💸

Fastest withdrawal process

Most withdrawal requests are processed within 1–6 hours. Funds are sent directly to bKash, Nagad, and Rocket — no hassle.

Huge Game Collection
🎮

500+ games on one platform

Slots, Live Casino, Sports Betting, fishing games — all in one account. New games are added every week.

Attractive Bonuses
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Daily Bonus Offers

From welcome bonuses to daily cashback — pojk runs offers for active players all year round.

Mobile First
📱

Uninterrupted gaming on any device

Both the Android and iOS apps are lightweight and fast, running smoothly even on weak network connections. Download।

Secure
🔒

Bank-grade security

Your account and funds are fully protected with SSL encryption, 2FA support, and 24/7 fraud monitoring.

24/7 Support
🎧

24/7 Bengali support

Bengali support is available 24/7 via live chat and email, with an average response time of just 1–2 hours.

Get started now — in just 3 minutes!

Got your answers? Go ahead and register on pojk to dive into thousands of exciting games. A special welcome bonus is waiting for all new members.

Register for Free Download the App View Game Lobby

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